Cancellation policy

Subscription Fee and Automatic Renewal

You will be charged a subscription fee for your use of the Services, unless you otherwise make a one-time purchase of Services. We reserve the right to change our subscription plans or adjust pricing for our service or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes or changes to your subscription plan will take effect following notice to you, including but not limited to notice provided via email or your Account. Your subscription will continue indefinitely until terminated in accordance with the Agreement.

Your Services shall be provided on a monthly or one-time basis. If you choose the monthly subscription option, your subscription will automatically commence on the Renewal Commencement Date the first day following the end of each month following your Account creation and continue for an additional month. You agree that your Account will automatically renew on the Renewal Commencement Date and further agree that your Account will be subject to this automatic renewal feature unless you cancel your subscription at least thirty (30) days prior to the Renewal Commencement Date (or, in the event that you receive a notice from Sustainable Choice, your subscription will be automatically renewed thirty (30) days from the date of the notice), by logging into and going to the relevant page of your Sustainable Choice Account (if available).

If you do not wish your Account to renew automatically, or if you want to change or terminate your subscription, please contact Sustainable Choice at support@sustainablechoiceusa.com or 804-658-7178. If you cancel your subscription, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, you authorize Sustainable Choice to charge your payment provider now, and again during the subsequent subscription period. Upon renewal of your subscription, if Sustainable Choice does not receive payment from your payment provider, (a) you agree to pay all amounts due on your Account upon demand and/or (b) you agree that Sustainable Choice may either terminate or suspend your subscription and continue to attempt to charge your payment provider until payment is received (upon receipt of payment, your Account will be activated and for purposes of automatic renewal, your new subscription commitment period will begin as of the day payment was received).

Monthly Recurring Payments

By enrolling in any of our Services on a subscription basis, you authorize and order Sustainable Choice to have your Payment Method debited or charged for the amount noted on your monthly Sustainable Choice Bill. You understand that this authorization and order will remain in effect until you cancel it in writing, and you agree to notify Sustainable Choice of any changes in your banking card or credit card account information or termination of this authorization and order at least fifteen (15) days prior to the next billing date. If the Processing Date above noted payment date does not fall on a Business Day, you understand that the payment may be executed on the next Business Day. You understand that, because this is an electronic transaction, these funds may be withdrawn from your financial account each period as soon as the Processing Date above noted transaction date. You have the right to stop automatic payment by notifying Sustainable Choice of that fact as contemplated above. You authorize Sustainable Choice to place a Hold on your Payment Method and/or Payment Account on the Processing Date to verify sufficient funds before your Sustainable Choice Bill is debited or charged. The Hold will not be placed on your Payment Method and/or Payment Account more than 5  days before your final bill amount is debited or charged. Sustainable Choice shall not be liable for any discrepancies between the Hold amount and the amount that is eventually debited or charged, or for any charges, fees or other expenses you may incur as a result of the Hold. This authorization is to remain in full force and effect until Sustainable Choice has received written notification from you in such time and in such manner as set forth above.

You agree to receive the notice required by 12 C.F.R. § 1005.10(d)(2) only if the difference between your current Sustainable Choice Bill and your previous Sustainable Choice falls outside of a specific range as defined herein. For business customers, your Bill must be at least $5,000 greater than the previous month’s Sustainable Choice Bill. For residential customers, your Sustainable Choice Bill must be (1) at least $1,000 greater than the previous month’s Sustainable Choice Bill and (2) at least a 150% variant greater than the average of your previous six-months Sustainable Choice Bill.

In the case of a transaction being rejected for non-sufficient funds or declined credit you understand that Sustainable Choice may, at its discretion, attempt to process the charge additional times within thirty (30) days. Sustainable Choice is not responsible for any overdraft fees, over-the-limit fees, or insufficient fund charges (including finance charges, late fees, or similar charges) charged to you by your financial institution. Sustainable Choice reserves the right to charge you for any overdraft fees, over-the-limit fees, or insufficient fund charges (including finance charges, late fees, or similar charges) assessed to Sustainable Choice that result from your failure to maintain a balance or credit in the Payment Account that is sufficient to process your payment. Additionally, Sustainable Choice reserves the right to charge you a fee not to exceed $15.00 if a transaction is rejected for non-sufficient funds or declined credit.

You acknowledge that the origination of payment transactions to the Payment Account must comply with the provisions of U.S. law. You will not dispute Sustainable Choice’ recurring billing with your financial institution, bank, or credit card company so long as the transaction corresponds to the terms indicated in these Terms. Any disputes should be first brought to our attention by contacting us at support@sustainablechoiceusa.com or 804-658-7178. Transaction fees may apply for credit card and bank debit card payments.

Electronic Consent Regarding Recurring Payment Authorization

You acknowledge and agree that, by accepting these recurring payment terms and conditions (“Recurring Payment Terms”), you consent to receive a copy of your payment authorization for recurring monthly or annual payments in electronic form only instead of receiving a paper copy. This consent applies only to recurring payment authorizations as to which we are required to provide you with a written copy under applicable law.

We cannot process your online recurring payment authorization unless you are willing to receive, in electronic form only, a copy of the Recurring Payment Terms that we are required to provide to you in writing under applicable law. Once you have accepted the Recurring Payment Terms, you cannot withdraw your consent to receive your copy of the Recurring Payment Terms in electronic form. However, you will still be able to cancel your recurring payment authorization in accordance with this agreement.

If you wish to obtain a paper copy of your recurring payment authorization, you may do so by printing the Recurring Payment Terms yourself or by emailing us at support@sustainablechoiceusa.com to request a paper copy. We may charge you a reasonable service charge for the delivery of a paper copy of the Recurring Payment Terms so long as we disclose our then current service charge to you at the time of your request for a paper copy.